The problem
Important actions happen, but the organisation cannot reliably show who authorised them, what information was used or how an exception was handled.
What it looks like
- Approvals live in inboxes or memory.
- Teams cannot reconstruct why a consequential decision was made.
- Control evidence is assembled manually after the event.
Why it happens
Decision rights, workflow state and evidence capture were designed separately. Automation then moves work faster without creating an accountable record.
What not to do yet
Do not add a reporting dashboard before defining the decisions, owners and evidence the dashboard must represent.
Diagnostic path
- Which actions create material consequences?
- Who may approve, override and recover them?
- What evidence must exist at each transition?
Solution pathway
Define the decision record, connect it to workflow state, test exception evidence and only then automate collection or reporting.
